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Frequently Asked Questions

About Shopping

Shopping for clothes is kind of traumatic for me, so I’m not really what you would call a shopaholic. What would I get out of this program?

It’s a myth that all women love shopping and all women love clothes. I’ve learned that a good proportion of women don’t like shopping or clothes. This program may still be good fit for you.

If you do not know the building blocks to creating a working wardrobe (such as if you don’t know what styles and colours suit you… what fabrics wear well on your shape… what ‘gaps’ you have in your wardrobe… how to maximise what you already have by mixing and matching well… how to organise what you have so it supports and inspires your clothing choices every day)…. in short – if you don’t have a wardrobe that works harder than you do … or if you’d like to understand your relationship to money and your spending habits better…. this program will have a lot in it for you.

A lot of women are overwhelmed by the choices they are faced with in clothing and department stores. They’re confused about what will suit them, afraid of wasting money, and have no time for squandering in shops. They don’t know how to set their closets up so they feel like they can ‘shop’ in them. All those things (and so much more) are addressed in this online program.

I’m not sure I’m a shopaholic – I shop a lot, but isn’t shopping a fun activity?

Shopping can be an enjoyable pastime, and it can fulfil many needs from the social to the practical and the emotional. If you’re not sure what the definition of a shopaholic is and whether that term applies to you, sign up for our Free Report (12 Keys to Conscious Clothes Shopping) and our Free Assessment (Are You a Shopaholic?) to learn more. Or just go straight to our Mini Course – it’s only 6 weeks and will introduce you to the key concepts of conscious shopping.

Here’s another suggestion if you’re not sure you overshop: buy a small notebook that you can carry in your bag. Over the next week, or next few weeks, write down everything you spend. Every. Single. Item. At the end of the week, or few weeks if you’ve tracked your shopping for longer, have a look at what you’ve spent, and on what.

There is nothing like hard data to provide a clear view of what you are actually spending your money on.

We often hold a distorted view of what we spend – we think it’s less than what it is. Our wallet is lighter, our credit card statement seems longer… but we’re not quite courageous enough to look closely to see what’s really going on. Tracking every dollar that leaves your wallet, whether it’s in cash or on plastic, is a great way to get an accurate picture of what you’re spending. Once you’ve done that, you’ll be able to know if your spending is healthy. Or not.

Technical issues - about signing up, downloading or unsubscribing

What do I do if I’ve forgotten my membership password?

If you have forgotten your password, click on the “Lost your password” link under the login form. And have a look at Lost Password Help where we talk you through the whole process.

What if I have a problem signing up and completing my registration?

On the very rare occasions this happens, it’s almost always because you didn’t return to the website after you completed the payment process via PayPal. Such problems are easily and quickly fixed. The best thing to do is to contact technical support and let us know of the issue, and we’ll get back to you as quickly as we can (almost always within 24 hours). Please don’t take any other action as this just slows the process down.

So if you have paid but haven’t been able to complete your registration, contact technical support and know that we will prioritise your query and get back to you ASAP. We’ll get the problem sorted out quick smart!

How do I unsubscribe from your emails?

First thing to mention here is that if you are receiving emails from us, it means you have subscribed to our newsletter, probably because you wanted to get your copy of the free report: The 12 Secrets to Less Shopping – More Style.

We all sometimes forget where and when we signed up for something, but rest assured that your permission was expressly granted – there’s no other way for you get on our list to be receiving emails from us. The reason for that is the system we use (Aweber) has what is called a “double opt in” process, which means that you had to have confirmed you wanted to hear from us, otherwise you wouldn’t be confirmed on the list.

And it’s also worth saying that it our pleasure and privilege to be communicating with you! We know how much information is available “out there” and how easy it is to be overwhelmed by too much “incoming” in your Inbox.

All that said, if you want to unsubscribe so that you no longer receive emails from us (such as our newsletter, or the free updates that come as part of the free report: The 12 Secrets to Less Shopping – More Style), you can easily unsubscribe by clicking on the Unsubscribe link at the end of every email.

How can I make sure I receive your emails?

It’s worth being sure that you use an email address which you have some control over and allows you to receive system-generated emails.  (We have discovered that some work email addresses are particularly aggressive about filtering emails sent via an online email system and this can cause problems in receiving your daily emails).

If you only have a work email address, we strongly suggest that you consider setting up a personal email address instead.  It’s quick and free/cheap to set up an email address on GmailHotmail or Yahoo and it will ensure that we get you all signed up easily, quickly and without hassle, and that your Daily emails come through every single time without a hitch.

The other thing you should do is to make sure that you whitelist us.

I signed up for the Mini Course but haven’t received any email lessons yet

First, check your inbox for an email from Jill Chivers with the subject:

Conscious Clothes Shopping Mini Course – Lesson #1

Remember to check your junk/spam folder if you don’t see this email in your Inbox.

Then be sure to whitelist us in your email system.

If you don’t receive any email from us within 24 hours, please contact Technical Support for help.

How do I whitelist you?

Our email address is

You might find helpful instructions here on how to whitelist an email address in a variety of popular email programs.

I have a technical problem and need help quick – who can help me?

If you have a technical issue such as:

  • you haven’t received a Weekly Lesson, or
  • you can’t get into the Members Only area, or
  • you aren’t able to download something, or
  • any other problem of a technical nature

then contact our Tech Support. We’ll be back to you very quickly and help you sort out your issue. We get very few technical issues, but those we do, we always sort out (we have a 100% success rate with fixing idiosyncratic problems), and we do so quickly.

Other questions - general or miscellaneous

Which program should I do?

We have two key programs:

  1. The 6 Week Conscious Clothes Shopping Mini Course. This is a sensational short course that introduces you to the principles of conscious clothes shopping. Read all about it and sign up here.
  2. The 23 Day Wear Your Wardrobe Workshop. This short program provides 28 days of enlightening content designed to help you tap into the hidden mileage – and magic – in your existing wardrobe. Read more and sign up here.

If you’re interested in conscious shopping, start with the Mini Course.

If you are not wearing nearly enough of your current wardrobe and would love to know how to shop less and have more style, try the Wear Your Wardrobe Workshop.

For more detail, check out the Compare Programs page.

What if I have another question not addressed here?

If you have a question about the program that we haven’t answered here, send an email via the Contact Form and we’ll answer as soon as we can. We occasionally respond positively to well-worded flattery and bribery.

This program is a great idea! How can I support My Year Without Clothes Shopping?

If you are a website or blog owner and wish to support My Year Without Clothes Shopping, there are a number of ways you can do that:

1. Upload a banner to your site/blog.  Find images or video on our images and video page or colourful banners and images on the theme of Shop Less and Live More here.

2. Blog/articles and newsletter mentions. We’re very open to exchanging article and blog postings, and/or writing a series of posts for your blog or site.

If you have a regular newsletter and are looking for newsy items to include, consider adding something about our program and the conscious shopping movement we are part of.

Please be in touch if this idea appeals to you and we’ll discuss the best ways to support you and provide you with the information you need.

Other ideas? If you’d like to talk with us about any other ideas for collaboration or mutual support – please be in touch!

Learn about the 28 Day Wear Your Wardrobe Workshop
Learn about 6 Week Mini Course
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